# Restore purchases

If you’ve lost access to the PRO version of the app despite having an active subscription, a lifetime license, or having purchased the app before version 3.7.0, go to **General Information** in the sidebar, scroll to the bottom, and tap **Restore Purchases**.

{% hint style="warning" %}
If you still don’t have access but believe you should, contact support at: <support@tonaly.app>
{% endhint %}

<figure><img src="https://1678064244-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lz1ifYhQe3Ixpm7YIt8%2Fuploads%2FkF3SXeEgJVD1f8Vzlfjx%2FIMG_4952.jpeg?alt=media&#x26;token=50632e22-e18f-4238-95c0-2e14478aa3c8" alt="" width="375"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.tonaly.app/pro-access/restore-purchases.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.