Blank screen after app logo

After launching the app, the Tonaly app logo is displayed and dissolves into a blank screen.

This problem occurs very rarely and causes the app to stop working. I'm already looking into it but have not been able to find and reproduce the issue yet. That's why I'm looking for your help.

It could have something to do with the iCloud sync feature. To help me find the issue, the following information would be super helpful, it would be awesome if you could send them to support@tonaly.app

  • What kind of device do you use?

  • Which iOS version?

  • Did the app crash before this issue occurred? If so, how exactly did the app crash?

    • Did it close itself automatically? Or was the interface "frozen" so that you had to restart it?

    • And what were you doing when it crashed? Did you changed something to your composition (changing chords, bars, etc.) or did it crash when doing something else that was not related to changes/updates to the song (like working in a mode other than "Songwriting" when the app crashed or playing back the song)?

If you get in touch with me, I can invite you to beta testings that will try to get rid of this bug. Again, it would be super helpful. I will also keep this page updated and let you know when there is a fix!

I'm sorry for the inconvenience this problem is causing!